eg66 Terms and Conditions

1 General Introduction

eg66 is an online betting and casino platform operated for Bangladeshi users. These terms and conditions ("Terms") form a legally binding agreement between eg66 and its users. It is important to read this document carefully, as it clearly defines your rights and obligations.

By creating an account on the eg66 platform or using any of its services, you are fully accepting these terms and conditions. If you do not agree with any part of these terms, please refrain from using our platform.

These terms and conditions may change at any time. In the case of significant changes, we will try to notify users as early as possible. The latest version will always be available on this page.

2 Eligibility and Registration

The following eligibility requirements apply to create an account and use services on the eg66 platform:

2.1 Age Requirement

All eg66 services are available only to individuals aged 21 or above. Use of this platform by minors is strictly prohibited. We reserve the right to verify age at any time, and accounts that fail to prove age will be closed immediately.

2.2 Registration Terms

• Each individual may create only one account.
• All information provided at the time of registration must be true, accurate, and complete.
• Your name, address, date of birth, and contact details must be genuine.
• Operating multiple accounts using the same device, IP address, or payment method is prohibited.
• To change any information provided at the time of account creation, please contact customer support.

2.3 Identity Verification (KYC)

eg66 may require any user to complete a KYC (Know Your Customer) process for identity verification when needed. In such cases, a copy of a national identity card, passport, or driving licence may be required. Withdrawals may be held until identity verification is completed.

3 Account Management

3.1 Account Security

The security of your eg66 account is entirely your responsibility. It is your duty to keep your username and password safe. Do not share your login details with any third party.

• Use a strong and unique password.
• If you notice any unauthorised access or suspicious activity, inform our support team immediately.
• eg66 is not responsible for any third-party activity on your account.
• Always log out after using a public or shared device.

3.2 Updating Account Information

If any of your details change after registration, such as your phone number or payment method, please inform us immediately through our 24/7 live chat support. eg66 is not responsible for any issues arising from outdated or incorrect information.

3.3 Account Activity Monitoring

All activity on the eg66 platform is regularly monitored to ensure security and fairness. If any unusual or suspicious activity is identified, it will be investigated and the account may be temporarily suspended if necessary.

4 Deposits and Withdrawals

Financial transactions on eg66 are fully secure and protected with encryption technology. We support Bangladesh's leading mobile banking services.

4.1 Supported Payment Methods

Deposits and withdrawals on eg66 can be made using the following payment methods:

• bKash — Bangladesh's most popular mobile banking service
• Nagad — Digital financial service of the postal department
• Rocket — Dutch-Bangla Bank's mobile banking service
• Upay — United Commercial Bank's digital wallet

4.2 Deposit Terms

• Minimum deposit: ৳200 (for each method)
• Deposits are generally credited to the account instantly.
• Only deposits from payment accounts registered in your own name are accepted.
• Deposits from third-party payment accounts will not be accepted and will be returned.
• If any deposit process fails, please notify us immediately through live chat.

4.3 Withdrawal Terms

• Minimum withdrawal: ৳500
• Withdrawal time: 5–30 minutes
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if identity verification has not been completed.
• Withdrawals may be restricted until bonus wagering requirements are met.
• eg66 reserves the right to hold withdrawals until an investigation is completed in cases of suspicious activity.

5 Bonuses and Promotions

eg66 offers various bonuses and promotional offers from time to time. All bonuses are provided under specific terms and compliance with these terms is mandatory.

5.1 Welcome Bonus

New members can receive up to a 120% bonus of ৳15,000 on their first deposit. The following terms apply to this bonus:

• Wagering requirement: 25x (you must wager 25 times the bonus amount)
• A minimum deposit of ৳200 is required to activate the bonus.
• The bonus can only be received once and cannot be used together with other offers.
• Wagering requirements must be met before winnings earned through the bonus can be withdrawn.

5.2 VIP Cashback

eg66's VIP program has three tiers, each offering a weekly cashback benefit:

• Bronze Tier: Up to 0.3% weekly cashback
• Silver Tier: Up to 0.5% weekly cashback
• Gold Tier: Up to 0.8% weekly cashback

Cashback is automatically credited to the account and can be withdrawn without any additional wagering. Tier upgrades depend on the user's activity.

5.3 Bonus Abuse Policy

Abuse of bonuses — such as claiming bonuses on multiple accounts within the same household, bonus hunting, or manipulating any system to take advantage of bonuses — is strictly prohibited. If any such activity is identified, the bonus will be cancelled and the account may be suspended.

6 Gaming Rules

All games on eg66 are conducted in a fair and transparent manner. Game outcomes are determined entirely at random using a Random Number Generator (RNG).

6.1 General Gaming Rules

• Each game has its own rules, which can be found in the game interface.
• If a connection is lost during a game, the system will automatically save the current state.
• eg66 reserves the right to correct any incorrect payouts caused by a technical error.
• eg66 is not liable for any issues arising from errors in game providers' systems.

6.2 Live Casino Rules

Live dealers from Evolution Gaming, Ezugi, and other providers conduct the games in live casino. Additional rules may apply to these games, such as maximum bet limits. Decisions made in live games are final and cannot be changed.

6.3 Sports Betting Rules

Specific rules apply when betting on cricket, football, and other sports. If a match is cancelled or remains unresolved, the stake for that bet will be refunded. eg66 reserves the right to change betting odds.

7 Prohibited Activities

The following activities are strictly prohibited on the eg66 platform. Violating these rules may result in permanent account closure and forfeiture of balance.

• Minor Registration: Creating or using an account by anyone under the age of 21.
• Multiple Accounts: Operating more than one account in the same person's name.
• False Information: Providing false or altered documents during registration or verification.
• Software Use: Playing games using bots, scripts, or automation software.
• Collusion: Colluding with other players to influence game outcomes.
• Money Laundering: Introducing funds from illegal sources into the platform.
• Chargebacks: Making false chargeback claims after making a deposit.
• Bonus Manipulation: Manipulating accounts or systems to take advantage of bonuses without authorisation.
• Hacking: Attempting to bypass the platform's security systems.

8 Intellectual Property

The eg66 website, software, logo, brand name, design, content, and all related materials are the intellectual property of eg66 and are protected by copyright law.

• No content from eg66 may be reproduced, distributed, or used for commercial purposes without written permission.
• Content from game providers is protected under their own respective licences.
• Any third-party promotion using the eg66 name or logo is prohibited.
• Reverse engineering any part of the platform is strictly prohibited.

9 Limitation of Liability

eg66 makes every effort to provide a safe and reliable gaming environment. However, there are limitations to our responsibility in certain situations:

• We are not liable for losses caused by internet disconnection or issues with the user's device.
• eg66 is not responsible for delays caused by failures of third-party payment providers.
• In the event of unexpected technical errors or cyberattacks, we will assist to the best of our ability.
• eg66 is not directly responsible for any issues with game providers' servers.
• eg66 is not liable for financial losses arising from a user's gaming decisions.

eg66 is always committed to resolving user issues, and our 24/7 support team is ready to assist at all times.

10 Privacy & Data Protection

Protecting your personal information is one of eg66's top priorities. We keep your data secure using industry-standard SSL encryption technology.

• Your personal information is used solely for the purpose of providing services.
• Financial information is stored in encrypted form.
• Personal information is not sold or transferred to third parties.
• Required information may be shared in response to a lawful request from law enforcement authorities.

For more details, please read our Privacy Policy.

11 Account Suspension & Closure

11.1 Suspension by eg66

eg66 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any part of these terms and conditions.
• Providing false information or failing identity verification.
• Detection of suspicious or fraudulent activity.
• Discovery of irregularities in financial transactions.
• At the user's request as part of responsible gaming protection.

11.2 Voluntary Account Closure

If you wish to close your account voluntarily, please contact us via our 24/7 live chat support or by email. It is your responsibility to withdraw your balance before closing the account. Any bonus for which the wagering requirements have not been met will be forfeited.

11.3 Inactive Accounts

For accounts that have been inactive for an extended period, eg66 may take account management steps after giving prior notice.

12 Dispute Resolution

In the event of any dispute or complaint, eg66 is committed to resolving it through our fair and transparent process.

12.1 Complaints Process

1. First, submit your complaint through our 24/7 live chat support.
2. The support team will review your complaint and attempt to resolve it.
3. For complex matters, send a detailed written complaint by email: [email protected]
4. eg66 will resolve your complaint as quickly as possible.

12.2 Final Decision

A decision issued after review at the management level of eg66 will be considered final. Technical game logs and records will be used as evidence in dispute resolution.

13 Changes to Terms

eg66 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• Users will be notified of significant changes via email or platform notification.
• Continued use of the platform after updated terms are published will be considered your acceptance of the new terms.
• If you do not agree with the updated terms, please close your account.
• The date of the most recent update will be noted at the top of this page.

14 Contact & Support

If you have any questions or require clarification regarding these terms and conditions, please contact us. eg66's dedicated support team is available in Bengali 24 hours a day, 7 days a week.