eg66's Privacy Policy

eg66 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how eg66 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using this website you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. Contact us directly for any questions.

We collect various types of information when you register and use services on eg66. This information helps us provide you with the best service and ensure the security of the platform.

1.1 Information You Provide

The information you provide directly at the time of registration includes:

• Full name and date of birth (for age verification — only for persons aged 21 or above)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or Upay account details)
• Documents required for identity verification (national ID or passport number)
• Residential address

1.2 Automatically Collected Information

Some information is collected automatically when you visit our website:

• IP address and device type
• Browser information and operating system
• Pages visited and time spent on the site
• Information obtained from cookies and related tracking technologies
• Gaming activity and transaction history

1.3 Information Received from Third Parties

For identity verification and fraud prevention we may sometimes collect information from trusted third-party sources, such as identity verification services or payment processing organisations.

eg66 uses collected information for the following legitimate purposes. We do not misuse your information in any way.

2.1 Account Management and Verification

We use the information you provide to complete your registration, verify your age, and ensure the security of your account. This information is also needed to ensure responsible gaming and to detect suspicious activity.

2.2 Transaction Processing

We use payment information to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain financial records.

2.3 Customer Service

Information is used to resolve your issues quickly through our 24/7 Bengali live chat support and to maintain necessary communication.

2.4 Platform Improvement and Personalisation

Usage activity is analysed to understand your gaming preferences and deliver the best experience, to identify technical errors, and to improve service quality.

2.5 Legal Compliance

Information is stored and processed as required to comply with anti-money laundering (AML) requirements, fraud controls, and applicable legal regulations.

eg66 does not share your personal information with any third party without authorisation. Information may be shared only in the limited circumstances described below:

3.1 Service Provider Partners

Only the minimum necessary information is shared with trusted partners who assist with payment processing, identity verification, technical infrastructure, and customer service. These partners are contractually bound to comply with our privacy standards.

3.2 Legal Authorities

Necessary information may be provided to relevant authorities pursuant to a court order, government investigation, or legal obligation.

3.3 Fraud and Security Protection

Limited information may be shared with security organisations to protect against cyber fraud, money laundering, or threats to platform security.

3.4 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, user information may be transferred to the new entity. We will notify you in advance in such cases.

eg66 takes the highest technical and organisational measures to protect your personal information.

4.1 Technical Security

• All data is transmitted via SSL encryption
• Stored data is protected with advanced encryption technology
• Firewalls and intrusion detection systems are actively maintained
• Regular security audits of servers and systems are conducted
• Two-Factor Authentication is available

4.2 Organisational Security

• Only authorised personnel have access to user information
• All staff are trained in privacy and data protection
• Data access is controlled on a need-to-know basis

4.3 Data Retention Period

Necessary information is retained while your account is active. Even after account closure, certain information may be retained for the legally applicable period to meet legal obligations and resolve disputes. Once legal requirements are fulfilled, data is securely deleted.

eg66 uses cookies and similar technologies to improve your experience on the website.

5.1 Cookies We Use

• Essential Cookies: Essential for login sessions, security tokens, and core platform functions.
• Performance Cookies: Analyse website usage to improve service quality.
• Preference Cookies: Remember your language, theme, and other preferences.

5.2 Cookie Controls

You can manage or disable cookies from your browser settings. Please note that disabling essential cookies may prevent some important platform functions from working properly.

As an eg66 user you have the following rights over your own information:

6.1 Right to Access

You have the right to know what information we hold about you and how it is being used. You can request this information at any time by contacting our support team.

6.2 Right to Rectification

You have the right to correct any inaccurate or incomplete information in your account. You can update some information yourself in your account settings; contact the support team for the rest.

6.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations or ongoing dispute resolution.

6.4 Right to Object to Processing

You may object to the processing of your information for direct marketing or profiling purposes. We will review such requests appropriately.

6.5 How to Exercise Your Rights

Contact us to exercise any of the above rights. We will respond to your request within 30 working days.

eg66 provides services only to persons aged 21 or above. We do not knowingly collect any information from minors.

If we believe that information from a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe a minor is using our platform, please notify our support team.

We follow a necessary identity verification process at registration to verify age. To learn more about responsible gaming, please visit our Responsible Gaming page.

eg66 primarily serves the Bangladesh market. However, our technical infrastructure may operate on servers located in various countries. In such cases we ensure that adequate data protection measures are in place in the country to which data is being transferred.

Partners to whom data is sent are contractually bound to comply with our privacy standards and maintain a level of data protection equivalent to our own.

eg66 may update this privacy policy from time to time. For any significant changes to the policy we will:

• Publish the updated date on this page
• Notify registered users by email
• Inform users of the changes upon their first login

Continued use of the platform after changes will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

This privacy policy is connected to other policies of eg66. We recommend reading the pages below for complete information:

• Terms and Conditions — The overall rules for using the platform.
• Responsible Gaming — Guidelines on safe and responsible gaming.
• FAQ — Common questions and answers.
• About Us — Detailed information about eg66.